Salesforce Einstein is removing the complexity of AI, enabling any company to deliver smarter, personalized and more predictive customer experiences.BICS helps the customers to build a smarter CRM using Einstein Vision and Einstein Language thus automatically discover relevant insights, predict future behavior, proactively recommend best next actions and even automating tasks.We train the einstein models according to the customer requirements which in turn learns from all the customer data to deliver predictions and recommendations based on their unique business processes and Pair that with automation.

BICS helps the customers to create natural language processing models to classify the intent of text or to classify text as positive, negative, and neutral using Einstein Language,then Route service cases to the correct agents or departments, or provide self-service options.Understand customer posts to provide personalized self-service in their communities.